Privacy
Privacy Policy
This Privacy Policy explains how Al Hashmi Travel & Tours collects, uses, and protects your information when you use our website and booking services.
Who we are
Al Hashmi Travel & Tours is a travel agency based in Islamabad, Pakistan. We provide ticketing services and travel packages including Umrah, Ziyarat, domestic Pakistan tours, and international tours. This page describes how we handle personal information submitted through our site, WhatsApp, email, and booking forms.
Data
Information we collect
We collect information you provide directly and information generated when you interact with our website, so we can respond to inquiries, process bookings, and improve service.
Information you provide
Name, phone number, email address, travel preferences, passport details (when required for ticketing/visa support), and any message you submit through forms, WhatsApp, or email.
Usage & device data
Approximate location, browser type, pages visited, and interaction data collected through cookies and analytics to help us understand site performance and improve user experience.
How we use your information
We use personal information only for legitimate business purposes related to travel services and customer support.
To provide travel services
To prepare quotations, confirm availability, issue tickets, arrange packages, and share essential trip details.
To communicate with you
To respond to inquiries, send booking updates, and provide support via phone, email, or WhatsApp.
To process payments (where applicable)
If you make a payment, details are handled through the relevant payment method/provider. We do not intentionally store full card details on our website.
To improve our website
To analyze traffic and usage trends, fix issues, and improve content, forms, and performance.
To meet legal and compliance needs
To comply with applicable laws, respond to lawful requests, and maintain records required for travel services.
Marketing messages (optional)
If you request offers or updates, we may contact you. You can opt out anytime by replying to the message or contacting us directly.